Contact Us

Sōvly
Contact us page
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We're here to help

Have a question about your order, a product, or anything else? We'd love to hear from you. Our customer support team typically responds within 24 hours on business days.

Email us

support@sovly.com

Response time

Monday – Friday: within 24 hours. Weekends & public holidays: within 48 hours.

Order inquiries

Please include your order number in any email so we can assist you as quickly as possible.

Returns & refunds

Please read our Refund Policy before contacting us most questions are answered there. If you still need help, email us with your order number and a photo if relevant.

Track your order

Use the tracking number in your shipping confirmation email to track your package. If you haven't received a tracking number within 5 business days of ordering, please contact us.

Sōvly Your Home Wellness Studio
support@sovly.com