Privacy policy
Effective Date: January 1, 2025 | Last Updated: January 1, 2025
Contact: support@sovly.com | www.sovly.shop
1. Introduction
Sovly ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sovly.com and purchase our products. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
2.1 Personal Information You Provide
- We may collect personal information that you voluntarily provide when you:
- Register for an account or place an order
- Subscribe to our newsletter or marketing communications
- Contact us for customer support
- Leave a product review or feedback
This information may include: full name, email address, mailing/shipping address, phone number, payment information (processed securely by our payment partners), and order history.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including IP address, browser type and version, pages visited, time spent on pages, referring URLs, device identifiers, and cookies and similar tracking technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and delivery
- To send order confirmations, receipts, and shipping notifications
- To provide customer support and respond to inquiries
- To send promotional emails and marketing materials (with your consent)
- To improve our website, products, and services
- To prevent fraud and ensure the security of our platform
- To comply with legal obligations
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: Third-party vendors who assist in operating our website and business (e.g., Shopify, payment processors, shipping carriers), bound by confidentiality agreements.
Legal Requirements: When required by law or to respond to legal proceedings, court orders, or government requests.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Protection of Rights: To protect the rights, property, or safety of Sovly, our customers, or others.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device. You can control cookie settings through your browser settings. Disabling cookies may limit some features of our website.
We use the following types of cookies:
Essential cookies: Required for the website to function properly
Analytics cookies: Help us understand how visitors use our site
Marketing cookies: Used to deliver relevant advertisements
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for seven (7) years for tax and legal compliance purposes.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data (subject to legal exceptions)
Right to Restrict Processing: Request that we limit how we use your data
Right to Data Portability: Request your data in a portable format
Right to Object: Object to our processing of your personal data
To exercise any of these rights, please contact us at privacy@sovly.com.
8. Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
Our services are not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our website following any changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Sovly | Email: privacy@sovly.com | Website: www.sovly.shop